Booking, Cancellation and Refunds

Cancellation Fees

• 30+ Days Before Departure: 10% deduction from the booking amount.
• 15–30 Days: 25% deduction.
• 7–15 Days: 60% deduction.
• Less Than 7 Days: Non-refundable.

Refund Processing

• Refunds are processed within 7–14 business days and returned to the original payment method.

Booking Changes & Amendments

• Rescheduling Options: Travelers can reschedule based on availability. Additional fees may apply, depending on the nature of the changes.
• Minor Adjustments: Such as updates to guest details, are permitted without fees if done over 15 days before the tour.

Partial Refunds and No-Show Policy

• No refunds will be provided for:
  • No-shows or last-minute cancellations.
  • Partially availed services, such as leaving a tour early or opting out of planned activities.
  • External Disruptions: Cancellations or delays due to factors outside Sand and Peaks' control, including extreme weather, political unrest, or government restrictions.

Force Majeure Clause

• In cases of uncontrollable events, such as natural disasters or pandemics, refunds or rescheduling may be offered based on the company's discretion.

Additional Notes

• Payment Method: Refunds will always be credited to the original payment method.
• Non-Refundable Charges: Service fees, processing fees, payment portal charges and government levies (if applicable) are non-refundable.
• Customer Support: For unique situations or emergencies, please reach out to our support team for personalized assistance. We consider such requests on a case-by-case basis.